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Part Time Key Holder

2 months ago

Orlando, Florida, United States JOANN Stores Full time
Job Summary

The Key Holder is a vital member of our team, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. As a Key Holder, you will inspire creativity within our customers, making JOANN their happy place. You will also assist the Store Management team with leading the store team members, observing and coaching individuals, and performing operational duties such as opening and closing the store, ensuring compliance, and finding creative ways to drive the business.

Key Responsibilities
  • Customer Service and Experience
    • Greets every customer and uses the F.A.S.T. service model to meet their needs
    • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
    • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
  • Operational Excellence
    • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
    • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
    • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
  • Business Acumen
    • Invites customers to participate in store activities such as Education Classes, Custom Framing, and other events
    • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
    • Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance, including cutting counter accuracy, remnants, damages, and inventory management
    • Works with store management to identify opportunities to drive the business and increase sales/profit
  • Inspirational Leadership
    • Works closely with Store Management to identify key tasks and assists in delegating them to Team Members
    • Follows up to ensure tasks are completed well and in a timely manner
    • May act as MOD to open/close store when no member of store management is present
    • Collaborates with other Team Members or store management on projects in a professional manner
    Requirements
    • Must be 18 years or older and have a high school diploma or equivalent
    • 1+ years of supervisory experience in a customer-centric environment
    • Available to work a flexible schedule, including days, evenings, weekends, and holidays