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Account Management Professional

2 months ago

Danbury, Connecticut, United States Waterco Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide proactive sales support to customers.
  • Account Management: Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Order Processing: Process customer payments and maintain accurate internal reports.
  • Communication: Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Problem-Solving: Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.

Requirements:

  • Education: High school diploma or GED
  • Experience: 1+ years of customer service experience
  • Skills: Moderate proficiency in Microsoft Word and Excel, excellent interpersonal and communication skills, professional phone etiquette

Preferred Qualifications:

  • Customer Service Experience: Customer service experience, preferably in a sales/marketing environment
  • Data Entry Experience: Experience in data entry

About Waterco:

Waterco is a leader in the design and distribution of water treatment systems for residential, commercial, and industrial applications. We proudly hold the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and are recognized by the iconic "Hey Culligan Man" tagline. With over 80 years of experience, we are strategically positioned in the market, focusing on growth initiatives.