Customer Experience Consultant

7 days ago


Urbana, Illinois, United States Toyota of Urbana Full time

**The Role:**

We are seeking an experienced Automotive Sales Consultant to join our team at Toyota of Urbana. As a key member of our sales team, you will play a vital role in ensuring a positive customer experience and driving sales growth.

Responsibilities:

  • Assist customers: Assist customers who enter the dealership, answering their questions and helping them select a vehicle that meets their needs.
  • Provide timely follow-up: Provide timely follow-up and maintain strong relationships with customers to ensure they have a positive experience.
  • Explain product features: Explain product performance, application, and benefits to prospects and describe all optional equipment available for customer purchase.
  • Deliver vehicles: Deliver vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
  • Stay up-to-date: Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.

Requirements:

  • 2+ years of Sales or Customer Service Experience
  • Minimum high school diploma or GED equivalent required
  • Excellent customer service, organizational, and negotiation skills
  • Self-motivated, goal-oriented, and enthusiastic presence in a team environment
  • Prior proven customer-service or retail sales experience
  • 18+ years of age or older to comply with company driving policy

Perks:

  • Competitive salary: Our highly competitive pay plans offer the potential to earn $80,000-$120,000 per year.
  • Paid training: We provide paid training to ensure you have the skills and knowledge needed to succeed in your role.
  • Career growth opportunities: We offer career growth opportunities to help you advance your career.
  • Benefits package: Our benefits package includes medical, dental, and vision insurance, 401k, and accrued vacation time.

Join Our Team:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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