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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities- Promptly greet and engage with guests, determining their interests and needs, and providing a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
- Suggest additional merchandise, such as balloons, candles, and cards, to complete a unique celebration.
- Process guest orders efficiently and accurately, utilizing our point-of-sale system, and invite guests to join our email club to benefit from special promotions.
- Uphold a clean and organized bakery presentation, including routine sweeping and mopping of the floor, and dusting and cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
- Assist the baker in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Servant's Heart
- Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
- Keep the good of the team or guest ahead of personal interests or gain.
- Display humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
- Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operate with a strong sense of urgency and adhere to company brand standards.
- Genuine Connections
- Project warmth, enthusiasm, and optimism that attracts others.
- Build positive, productive relationships with all team members.
- Listen actively and communicate openly, clearly, and respectfully.
- Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
- Enjoy interacting with diverse people and excel at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Be diligent, organized, and self-motivated.
- Have the ability to understand and carry out oral and written instructions and request clarification when needed.
- Be comfortable with new technology and have the ability to operate a point-of-sale system.
- Understand basic arithmetic and perform calculations when needed, and provide monetary change using U.S. currency.
- Have the capacity to stand for extended periods of time and work in a fast-paced environment.
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
- Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.