Customer Service Liaison

4 weeks ago


Castle Rock, Colorado, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy. To succeed in this role, you will need to stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice, and participate in ongoing training and development programs to enhance your knowledge and skills. By joining our team, you will contribute to a positive and collaborative work environment, where you can grow and develop your career in a dynamic and supportive setting.
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