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Restaurant Operations Manager

2 months ago

Statesville, North Carolina, United States Circle K Full time
Restaurant Manager Trainee Job Summary

This role is designed to prepare candidates for the Restaurant Manager position. After a designated period of training, the Restaurant Manager Trainee may be responsible for managing the day-to-day operations of a designated Company-operated Restaurant for a period of no longer than 90 days. The RMT may have partial or full responsibility for the business, including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager.

Key Responsibilities
  • Provide exceptional guest service in a fast and friendly manner; coach and correct team members as necessary
  • Recruit, interview, select, hire, and complete onboarding for all positions
  • Maintain a clean restaurant environment by cleaning and performing general housekeeping duties. Delegate job responsibilities and shift duties and follow up to ensure completion
  • Establish build to's and maintain the production management system
  • Direct team and ensure all food items are prepared and served in accordance with all Brand, Company, and health department regulations
  • Supervise and coach team members to follow guidelines for food preparation and production management
  • Ensure team members are properly trained on Brand and Company standards on an ongoing basis
  • Cascade all relevant information and maintain communication board
  • Implement new Brand campaigns and conduct new product training
  • Ensure product quality, food safety, and operational standards are met
  • Monitor and ensure accuracy of all cash, sales, and inventory control records
  • Communicate as required with the district manager
  • Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
  • Guarantee a safe environment for team members and guests by following all government laws and safety codes, and report facility issues to maintenance
  • Complete reports on all incidents following our 5-minute rule policy
  • Ownership for all financial and operational metrics, resulting in a profitable restaurant
  • Conduct team member check-ins and provide positive feedback badges in Workday; use recognition to reinforce positive behaviors and performance
  • Implement progressive discipline to address deficiencies in performance or failure to adhere to Company policies or regulatory requirements
Benefits
  • Medical, Dental, Vision, Term Life, and AD&D plans
  • Flexible spending and health savings accounts
  • Short-Term and Long-Term Disability
  • Vacation, Holiday, Personal, and Sick paid time off
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Discount Meal Benefit
  • Wellness Plan
  • Mobile Phone Benefit (GM)
Requirements
  • Minimum of 1-2 years restaurant management experience preferred
  • Proficient in Microsoft Office Suite
  • Valid state Driver's License required
  • Serv Safe Manager certification preferred
  • Open availability required
  • Excellent communication skills
  • Motivates, coaches, and leads team members
  • Acts with integrity; keeps commitments
  • Contagious positive attitude
  • Conflict management skills
  • Exhibits a sense of urgency
  • Leads by example
  • Frequently bend, twist at waist, kneel, squat, stand, and walk
  • Occasionally climb and descend ladders
  • Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
  • Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead