Customer Service Representative

3 weeks ago


Wilmington, Ohio, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in Wilmington, OH. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive experience for every customer.
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Perform daily office responsibilities, maintaining the efficient operation of the financial center.
  • Handle customer complaints and issues with professionalism, escalating complex issues to leadership as needed.
  • Build and maintain a working knowledge of retail products and services, referring customers to Bankers and business partners as appropriate.
Requirements
  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.
Working Conditions
  • Normal office environment.
  • Extensive viewing of computer screens.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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