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Customer Service Representative

2 months ago

Wilmington, Ohio, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a CSR/Teller in Wilmington, OH. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deliver outstanding customer service, ensuring a positive experience for every interaction
  • Deepen relationships with customers, understanding their needs, and guiding them to meet their financial goals
  • Provide follow-up to customer inquiries, finding solutions to address issues, and maintaining a position of trust and responsibility
  • Perform daily office responsibilities, maintaining the efficient operation of the office, and handling consumer and business customer problems with professionalism
  • Referrals: Identify customer needs and refer customers to Bankers and business partners for a consultative conversation, building and maintaining a working knowledge of Retail products and services offered
Requirements
  • High school diploma/GED
  • Ability to interact comfortably and confidently with the public, adhering to dress code guidelines
  • Knowledge of retail policies and procedures, with the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
  • Flexibility in scheduling
About Fifth Third Bank

Fifth Third Bank is proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions. We are committed to building a diverse and inclusive workplace, where everyone feels valued and respected.