Customer Service Director
1 week ago
In this pivotal role, you will be the driving force behind delivering exceptional customer experiences at Food Lion. As a Customer Service Director - Retail Excellence, your primary objective is to provide fast, easy, flexible, and friendly service to customers while achieving our customer service standards.
With a focus on excellence, you will assist in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through outstanding customer service. This involves greeting each customer by name whenever possible, ensuring store office functions are completed accurately and on time, and maintaining knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
Key Responsibilities:
• Provide exceptional customer service, engaging customers to create a positive shopping experience
• Ensure work stations and front-end areas of the stores have a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunctions to the Customer Service Manager or place service calls efficiently
• Perform tasks as scheduled or needed per surge plan guidelines, including serving as a sales associate or customer lead
• Maintain alertness and call for assistance when needed to service customers
Requirements:
This role requires a high school graduate or equivalent with effective communication and customer service skills. You must be able to perform multiple tasks, learn technical requirements, and meet physical demands of the position. Additionally, you should be able to use computers and other communication systems required for job functions and handle various substances associated with cleaning and packaging materials. Estimated salary: $42,000-$52,000 annually.
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