Seasonal Ambassador

4 weeks ago

Ontario CA, United States Lush Handmade Cosmetics Full time
Job Summary:

As a Seasonal Ambassador at Lush Handmade Cosmetics, you will be an expert in product knowledge and customer consultations, providing exceptional service to every customer who walks through our doors. You will cultivate strong team relationships, contribute to overall shop excellence, and consistently surpass daily sales goals while creating a fun and inclusive team environment.

Responsibilities:

Sales and Customer Experience:
  • Driving Sales: Utilize sales data and customer feedback to exceed sales goals, taking ownership of your results and actively working to grow your contribution to the store's overall sales.
  • Customer Experience: Deliver a world-class customer experience by connecting with customers, identifying their needs, and showcasing our amazing products.
  • Building the Brand: Educate customers on our brand values, including our stance on animal testing, sustainability, and social responsibility, and inspire others to join us in making a positive impact on the world.
  • Product Passion: Continuously expand your product knowledge, staying up-to-date on our products, ingredients, and unique benefits to make informed product recommendations for every customer's needs.
Team Involvement:
  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge, taking ownership of your development and actively seeking feedback and opportunities to improve.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team members' perspectives, and foster a sense of belonging by promoting teamwork and recognizing each employee's unique contributions.
Operational Excellence:
  • Time and Attendance: Be punctual, reliable, and present at work, actively participating in teamwork and prioritizing your well-being.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales.
  • Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
  • Experience with consultation-based customer service models
  • Strong problem-solving skills to address issues that arise in day-to-day operations
  • Experience working in a team environment
  • Experience working in skincare or cosmetics
  • Experience in cross-cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages

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