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Healthcare Customer Service Representative

2 months ago

Rowlett, Texas, United States Baylor Scott & White Institute for Rehabilitation Full time

Position Overview:

Baylor Scott & White Institute for Rehabilitation

Role: Patient Service Specialist (PSS)

Work Schedule: Varies between 7:00 AM and 7:00 PM

Employment Type: Full Time, Monday to Friday

Compensation: Salary based on experience, ranging from $18 to $22 per hour

Benefits Overview:

At Baylor Scott & White, we prioritize a healthy work-life balance, recognizing that satisfied employees contribute to both successful careers and rewarding personal lives.

  • Comprehensive Health, Dental, and Vision insurance; Life insurance; Prescription drug coverage
  • Paid Time Off (PTO) and Extended Illness Days (EID)
  • 401(k) retirement plan with company matching
  • Short and Long-Term Disability coverage
  • Personal and Family Medical Leave options
  • Opportunities for advancement through the PSS Ladder Program

Key Responsibilities:

  • Welcoming patients and visitors
  • Managing incoming phone calls
  • Conducting patient intake and entering data
  • Verifying insurance and obtaining pre-authorizations
  • Coordinating patient appointment schedules
  • Overseeing front office operations in outpatient facilities
  • Assisting therapists and therapy aides
  • Performing daily cash reconciliation and weekly bank deposits

Qualifications:

Minimum Requirements:

  • High School Diploma or equivalent

Preferred Qualifications:

  • Experience in customer service
  • Familiarity with insurance verification processes
  • Background in healthcare, medical, or dental office administration

Baylor Scott & White is dedicated to fostering a diverse workforce and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.