Customer Service Representative
2 days ago
We are seeking a Customer Service Representative to provide exceptional support to our customers at Complete Overhead Door. As a key member of our team, you will be responsible for delivering outstanding customer experiences through timely and effective resolution of customer inquiries and scheduling of service visits.
Key Responsibilities:
- Handle customer inquiries and scheduling in a professional and courteous manner
- Provide accurate and timely information about our products and services
- Collaborate with technicians in the field to ensure seamless job execution and customer satisfaction
- Document and update customer records to reflect interactions and preferences
- Develop and maintain a comprehensive knowledge base of our products and services to provide expert support
Requirements:
- Previous experience in customer service, sales, or related fields
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and manage multiple responsibilities
- Positive and professional demeanor
- Strong problem-solving and analytical skills
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