Client Services Specialist

3 days ago


Ada, Ohio, United States AmplifyBio Full time
About AmplifyBio

AmplifyBio is a leading contract research organization that offers a comprehensive range of services, including discovery stage R&D work, preclinical CRO services, and manufacturing services for cell, gene, and mRNA-based therapeutics.

Job Summary

We are seeking a highly skilled Client Services Analyst to join our growing Commercial Operations team. This dynamic and fast-paced role will play a significant role in supporting all facets of our team, including study design, data management, and client liaison.

Key Responsibilities
  • Collaborate with the business development team, clients, and internal SMEs to develop study designs and associated price quotations.
  • Work with the Client Services team to reach departmental goals.
  • Manage data across multiple software systems, including NetSuite, Salesforce, Microsoft Project, and PowerBI.
  • Assist with data reporting for executive team members.
  • Create and manage study design templates.
  • Support customer satisfaction initiatives.
  • Act as an internal and external client liaison.
  • Lead qualification as needed.
Requirements
  • BS/BA degree or higher in a business management or scientific field.
  • Minimum 5 years of scientific experience in pre-clinical/clinical/research.
  • Experience developing price quotes is a plus.
  • Excellent verbal and written skills.
  • Strong interpersonal skills and ability to collaborate with internal and external clients.
What We Offer
  • Competitive compensation package.
  • Health, dental, and vision insurance.
  • Flexible PTO policy.
  • Generous paid parental leave.
  • Wellness and self-care programs.
  • 401(k) match.
  • Tuition reimbursement.
  • EAP/work-life support system.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state, or local law.



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