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Front Office Coordinator- Cardio
2 months ago
We are seeking a highly skilled and compassionate Front Office Coordinator- Cardio to join our team at Christus Health. As a key member of our cardiovascular services team, you will play a vital role in ensuring the smooth operation of our front office and providing exceptional patient care.
Key Responsibilities- Schedule patient appointments and provide appointment reminders to ensure timely and efficient care.
- Act as a liaison between medical professionals and patients, providing clear and concise information to ensure understanding and satisfaction.
- Answer telephone calls in a professional and courteous manner, routing calls and handling inquiries efficiently and effectively.
- Receive and convey messages verbally, via email, and in writing, maintaining confidentiality and discretion at all times.
- Welcome patients and visitors in a polite and courteous manner, creating a warm and welcoming environment.
- Monitor patient flow in the department, ensuring a smooth and efficient experience for all patients.
- Answer non-medical questions for patients, providing accurate and helpful information to alleviate concerns and anxieties.
- Organize and manage workflow, prioritizing tasks and responsibilities to ensure timely completion and high-quality results.
- Maintain supplies and forms, ensuring a well-stocked and organized front office environment.
- Coordinate procedure appointments and availability, working closely with medical professionals to ensure seamless care.
- Optimize patient satisfaction by scheduling service delivery within patient preferences, demonstrating a commitment to patient-centered care.
- File, scan, and fax documents, maintaining accurate and up-to-date records.
- Protect patients' rights by maintaining confidentiality of information, upholding the highest standards of integrity and discretion.
- Comfort patients by anticipating their anxieties and respecting their grief process, providing emotional support and reassurance.
- Maintain cleanliness of the reception/waiting area, ensuring a clean and safe environment for patients and staff.
- Utilize team effort to accomplish related tasks as needed, demonstrating a collaborative and supportive approach to work.
- Receive diagnostic testing results, recording and distributing results promptly, ensuring timely and accurate communication.
- Help patients in distress by responding to emergencies, providing immediate support and assistance.
- Perform other duties as required, demonstrating flexibility and adaptability in a fast-paced and dynamic environment.
- Education: High School
- Licenses & Certifications: C-Heartsaver, C-BLS
