Service Advisor

4 weeks ago

Lexington KY USA, United States Quantrell Auto Group Full time

Service Advisor Job Description

We are seeking a highly organized and friendly Service Advisor to join our team at Quantrell Auto Group. As a Service Advisor, you will be responsible for overseeing service orders and the flow of our Drive Lane, ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee service orders and flow of Drive Lane to ensure customer satisfaction.
  • Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring customers are not mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems, ordering parts and tools as necessary.
  • Oversee administration of warranty claims and training of service department employees.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factories and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications:

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
  • 2 years of dealership advisor experience.

Benefits:

  • Medical, dental, and vision insurance.
  • 401K plan with match.
  • Paid vacation.
  • Short- and long-term disability.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Family-owned and operated.
  • Long-term job security.
  • Health and wellness.
  • Discounts on products and services.
  • Above-average industry pay.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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