Festool Inventory Specialist
4 weeks ago
The Festool Inventory Specialist is responsible for the efficient processing and handling of all company products, as well as spare part handling duties for the Service Operations Department. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Receives and processes all inbound packages for the Service Operations Department, ensuring timely and accurate delivery of tools and equipment.
Acts as a backup for outbound phone calls and emails to dealers and end customers, providing quotes, repair information, and payment details as needed.
Opens, inspects, and stages inbound tools into numbered inventory control bins, trays, and tags, reporting any anomalies to the Repair Supervisor.
Creates Repair Orders (RO) for all received tool types in SAP, assigning control bin/tag/tag numbers as required.
Interacts with Customer Service to resolve duplicate, missing, or questionable customer master data issues.
Picks Service replenishment orders and back orders from the N.A. warehouse, working with the warehouse supervisor to obtain daily/hourly Festool USA pick tickets.
Stocks replenishment orders in the proper Festool USA locations and delivers special orders directly to technicians as needed.
Performs Festool USA inventory counts, reporting results to the Repair Supervisor for next steps.
Escalates replenishment parts situations to the Repair Supervisor for guidance and direction.
Pulls the SAP tool Deliveries daily and moves completed tools to the shipping area, verifying serial numbers and reporting any mismatches to the Service Operations Manager.
Requirements
High School diploma
1+ years of experience in a technical/repair customer service capacity
Preferred qualifications include experience with ERP, SAP, and/or SAP Bi, as well as Microsoft Office skills.
Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
Ability to sit, stand, bend, and lift up to 50 pounds repetitively.
Affirmative Action/EEO Statement
Festool USA is an equal employment opportunity employer, committed to providing a workplace free from discrimination and harassment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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