Unemployment Response Specialist

1 week ago


Hershey, Pennsylvania, United States AEG Full time

Hershey Entertainment & Resorts Company is a leading entertainment and hospitality organization with various properties, including Hersheypark, The Hotel Hershey, and more. We are seeking an experienced Unemployment Coordinator to join our team.

Job Summary

The Unemployment Coordinator will serve as the subject matter expert for our company, responsible for coordinating responses to unemployment compensation claims. This includes working closely with the Pennsylvania UC Claims Office, third-party vendors, and operating divisions. The ideal candidate will have a strong understanding of unemployment rules and processing, as well as excellent communication and analytical skills.

We offer a competitive salary of $ $60,000 - $80,000 per year, depending on experience, plus benefits such as medical, dental, and vision coverage, 401K contribution, paid time off, and more.

Key Responsibilities
  • Coordinate responses to initial claims, wage audits, hearing notices, determinations, or relief from charges received via the online UC portal.
  • Address complex and disputed claims at unemployment hearings, representing the company and coordinating with third-party vendors for resolutions and filing appeals as necessary.
  • Data Analysis: Analyze data related to claims, such as trends in filings, denial rates, and claim outcomes, to support decision-making and improve processes.
  • Reporting: Prepare detailed reports for management on claim statistics, trends, and areas requiring attention or improvement.
  • Review relief from charges reports and address with the UC office to arrange credits after appeals.
  • Download and review monthly UC reports from third parties.
  • Answer phone calls, emails, or any correspondence from vendors, employees, or managers in regards to unemployment claims.
  • Cross-train and assist payroll coordinators in daily timekeeping duties to include exception reporting, tips pools, gratuities, and biweekly payroll close activities.


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