Pennsylvania UC Expert
2 weeks ago
Job Description
The Unemployment Coordinator is the subject matter expert for the company, responsible for coordinating responses to unemployment compensation claims. This includes working closely with the Pennsylvania UC Claims Office, third-party vendors, and operating divisions. This position also represents the company on any hearings that may occur. This position will also assist in the biweekly timekeeping duties.
- Coordinate responses to initial claims, wage audits, hearing notices, determinations, or relief from charges received via the online UC portal.
- Address complex and disputed claims at unemployment hearings, representing the company and coordinating with third party vendor for resolutions and filing appeals as necessary.
- Data Analysis: Analyze data related to claims, such as trends in filings, denial rates, and claim outcomes, to support decision-making and improve processes.
- Reporting: Prepare detailed reports for management on claim statistics, trends, and areas requiring attention or improvement.
- Review relief from charges reports and address with the UC office to arrange credits after appeals.
- Download and review monthly UC reports from third parties.
- Answer phone calls, emails, or any correspondence from vendor, employees or managers in regards to Unemployment claims.
- Cross train and assist the payroll coordinators in daily timekeeping duties to include, exception reporting, tips pools, gratuities and biweekly payroll close activities.
- Perform other duties as assigned.
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