Visionary Architect Leader

3 weeks ago

Washington, United States salesforce Full time

Overview

Salesforce is the ultimate platform for customer success, and we're seeking a talented Technical Architect to join our Professional Services team within the Customer Success Group (CSG). As a trusted advisor, you'll leverage your expertise in Salesforce product and platform solutions to drive business growth and deliver exceptional results.

About the Role

This highly influential position requires a strategic thinker who can analyze complex business needs, design innovative solutions, and lead cross-functional teams to execute them. You'll collaborate with customers and partners to share your knowledge of the Salesforce.com platform and product suite, driving towards optimal solutions that meet and exceed customer expectations.

Your Impact

  • Ensure scalable and standard methodology solutions to meet and exceed customer needs.
  • Guide the evaluation of business and technical requirements.
  • Build relationships with key collaborators and team members.
  • Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
  • Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
  • Review and guide project vision and direction, implementation approach and key artefacts.
  • Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
  • Where required, hands-on application configuration to meet customer needs.
  • Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
  • Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
  • Where required, support pre-sales activities to position Salesforce Services.
  • Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Key Qualifications

  • Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
  • Ability to analyze, design, and optimize business processes via technology and integration.
  • Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases.
  • Work independently and as part of a distributed team and a willingness to take ownership of problems.
  • Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
  • Available to travel regionally and occasionally internationally depending on customer needs.
  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

  • A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
  • Ability to build and maintain key relationships with C-level / mid-level and key decision makers.
  • Experience as a Senior Architect and/or CTO in a mid to large-sized organization with leadership driving an organizational transformation in a matrixed organization.
  • Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

Benefits & Perks

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
  • World-class enablement and on-demand training with Trailhead.com.
  • Exposure to executive thought leaders and regular 1:1 coaching with leadership.
  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
  • For more details, visit https://www.salesforcebenefits.com/.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

The estimated base salary range for this position is $151,800 to $243,100.

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