Customer Service Coordinator

3 weeks ago


Brockton, Massachusetts, United States Flow Control Group Full time

About the Role

We are seeking a detail-oriented Customer Service Representative to join our team at Air Energy Group, a subsidiary of Flow Control Group. As a critical intermediary between suppliers and customers, we require an individual who can handle customer inquiries via phone and email efficiently.

Responsibilities

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints by clarifying issues and offering solutions.
  • Maintain detailed records of customer interactions and transactions.
  • Coordinate with other departments to ensure seamless customer service.
  • Identify and escalate issues to management as necessary.
  • Follow up on customer inquiries to ensure timely resolutions.

Qualifications

  • High school diploma or equivalent; a college degree is preferred.
  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office.
  • Excellent problem-solving skills and the ability to think critically.
  • Ability to multi-task and manage time effectively.

Benefits

Air Energy Group offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching program, career growth opportunities, paid time off, and holidays. We also provide training through FCG University, offering over 80k courses.

Salary Information

The estimated salary for this position is around $45,000 - $60,000 per year, based on industry standards and location.



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