Device Management Specialist

6 days ago


Mountain View, California, United States Cognizant Full time

About Cognizant

Cognizant is a leading professional services company that helps clients modernize technology, reinvent processes, and transform experiences.

Job Overview

We are seeking an Immersive Specialist to handle inventory & Device Management. The role requires strong technical troubleshooting skills, the ability to work with ticketing systems, and excellent customer service skills.

Key Responsibilities
  • Support immersive activities for all internal and external stakeholders
  • Device intake, upkeep, management, and maintaining systems of record for accurate status of devices
  • Device troubleshooting 1-0-1 with users, front desk operations, and enhance customer/user experience
Requirements
  • Key resource supporting immersive activities for all internal and external stakeholders
  • Ability to work with ticketing systems, workflow systems, and systems of record to keep accurate stock records and ticket status
  • Support multiple projects and teams at a time (Including Device Intake & Device Return Process)
  • Compliance to all required procedures and applicable best practices to maintain a world-class device management service
Compensation and Benefits

The hourly rate for this position is between $19.00 - $21.60 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits include medical/dental/vision/life insurance, paid holidays plus paid time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, employee stock purchase plan, and more.



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