Immersive Operations Specialist

6 days ago


Mountain View, California, United States Cognizant Full time
About Cognizant:

Cognizant is a leading professional services company, providing modernization of technology, process reinvention, and experience transformation to its clients. This enables them to stay ahead in the rapidly changing world. We are looking to expand our AR- Immersive Specialist team and require skilled professionals to join us. If you have a passion for technology and enjoy keeping up-to-date on current trends, we encourage you to apply for this role.

Job Overview:

We are seeking an experienced Device Manager who will be responsible for inventory management, device upkeep, and maintaining accurate records. The successful candidate will also handle troubleshooting 1-0-1 with users, front desk operations, and enhance customer/user experience. Additionally, they will work with ticketing systems, workflow systems, and systems of record to keep accurate stock records and ticket status.

Key Responsibilities:
  • Inventory Management: Manage and maintain accurate records of devices, ensuring that all necessary information is up-to-date and easily accessible.
  • Device Upkeep: Perform routine maintenance tasks on devices, including cleaning, labeling, and organizing office space and inventory rooms.
  • Troubleshooting: Troubleshoot issues with devices and resolve problems efficiently, ensuring minimal downtime and maximum productivity.
  • User Support: Provide excellent user support by assisting users with device-related queries and enhancing their overall experience.
  • Stock Management: Maintain accurate stock records and ensure that all devices are properly accounted for.
Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Strong Technical Skills: Experience in inventory management, device upkeep, and technical troubleshooting is essential.
  • Communication Skills: Excellent communication and interpersonal skills are required to effectively interact with users, colleagues, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills are necessary to troubleshoot complex device-related issues.
  • Attention to Detail: Attention to detail is crucial to maintain accurate records and ensure smooth operations.
Preferred Qualifications:

The following qualifications would be beneficial in this role:

  • Experience in Logistics and Inventory Management: Previous experience in logistics and inventory management processes would be advantageous.
  • Able to Lift Heavy Objects: Ability to lift heavy objects (up to 50 pounds) may be required in certain situations.
  • Knowledge of Technology Trends: A strong understanding and passion for technology and current trends is desirable.
Compensation and Benefits:

This role offers a competitive hourly rate of $19.00 - $21.60 per hour, depending on experience and qualifications. In addition, Cognizant provides a range of benefits, including medical/dental/vision/life insurance, paid holidays plus paid time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan. Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting and subject to modification at any time.



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