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Retail Operations Manager

2 months ago

San Marcos, Texas, United States Krispy Kreme San Marcos Full time
Job Overview

At Krispy Kreme San Marcos, we pride ourselves on having exceptional managers who lead our teams to success. As a pivotal member of our management team, you will embody the essence of our brand, ensuring that all products and services meet our high standards of quality.

Position Summary:
The Second Shift Retail Leader plays a crucial role in supporting the Assistant General Manager and General Manager in overseeing sales and operational activities during the evening hours. Your leadership will foster a culture of excellence, teamwork, and customer satisfaction.

Key Responsibilities:

  • Oversee all essential store roles, including cashier, doughnut decorator, and sanitation duties.
  • Assist in executing opening and closing procedures efficiently.
  • Support the management team in driving sales through various channels, including retail and fundraising.
  • Achieve financial goals by managing income and expenses according to the store budget.
  • Promote local marketing initiatives to enhance store visibility and sales.
  • Manage resources effectively, including cash handling, inventory control, and equipment maintenance.
  • Complete corporate reporting accurately and on time.
  • Implement strategies to maximize operational efficiencies and maintain product quality.
  • Coordinate production schedules to align with customer demand while optimizing labor hours.
  • Foster a safe working environment by promoting safety practices and addressing any incidents promptly.
  • Engage with customers warmly, addressing their needs and ensuring satisfaction.
  • Maintain high standards of cleanliness and sanitation throughout the store.
  • Assist in the upkeep of store facilities and equipment.
  • Support the training and development of team members, fostering a positive work environment.
  • Enforce company policies and standards consistently, serving as a role model for staff.
  • Assist in the implementation of directives from corporate management.
  • Perform additional duties as assigned to support store operations.

Essential Qualifications:

  • High School Diploma or equivalent.
  • Proficient in English, both written and verbal.
  • Basic mathematical skills for financial transactions.
  • Experience in food service or retail management.
  • Familiarity with Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Positive attitude with strong interpersonal skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Proven leadership skills with the ability to motivate and guide a team.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving skills at both strategic and operational levels.

Physical Requirements:
The physical demands of this role include standing, walking, lifting up to 50 pounds, and operating equipment such as forklifts or pallet jacks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

In this role, you will be expected to adhere to all company policies and serve as a model for compliance and professionalism.