Travel Experience Specialist

4 weeks ago


Atlanta, Georgia, United States One Ten Inc Full time
Job Summary

As a Servicing Travel Advisor at One Ten Inc, you will be responsible for delivering exceptional customer experiences for travelers with new and existing reservations. You will serve as a trusted travel expert, providing clarity and positivity in all interactions.

Key Responsibilities
  • Demonstrate ownership in assisting customers with customized travel experiences
  • Respond to customer inquiries and resolve issues by focusing on short-term and long-term fixes
  • Collaborate with internal teams to troubleshoot and deliver timely resolutions
  • Maintain knowledge of client programs, products, and procedures
  • Negotiate with vendors and external customers to reach a resolution

Requirements
  • High School Diploma or equivalent
  • 2+ years of experience in the travel industry
  • Intermediate to advanced knowledge of the Global Distribution System (GDS) and/or other technology platforms
  • Effective communication and interpersonal skills
  • Working knowledge of Microsoft Office programs

Location
Atlanta, GA

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