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Heavy Duty Parts Sales Representative
2 months ago
FleetPride is a leading distributor of heavy-duty truck and trailer parts in the United States, with a strong presence in the industry.
Job SummaryWe are seeking a skilled Counter Sales Representative to join our team. As a Counter Sales Representative, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities- Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts.
- Help determine and obtain heavy-duty parts for customers as requested by phone or in person.
- Locate and obtain ordered parts for customers from central warehouse or branch.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Write up approved charge sales in accordance with company procedure.
- Special order parts on an emergency basis when necessary and appropriate.
- Process approved credits for customers when merchandise is returned.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers' questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
- Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
- High School Diploma (or GED or High School Equivalence Certificate)
- Intermediate knowledge level of Windows XP (excel, word and outlook)
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one's time and the time of others.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
- Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
The Counter Sales Representative will work in a fast-paced environment with varying temperatures, minimal chemical hazards, and exposure to vehicle noise.
Physical Demands and Equipment- The Counter Sales Representative will be required to lift up to 50 pounds, squat, bend, climb ladders/stairs, reach above/below shoulders, walk, twist, sit, stand, and carry up to 50 pounds.
FleetPride is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment.
