Arcade Operations Manager

2 months ago

Las Vegas, Nevada, United States Horseshoe LV Full time

Job Summary:

We are seeking a highly skilled Arcade Lead Attendant to join our team at Horseshoe LV. As a key member of our arcade operations team, you will be responsible for ensuring a fun and entertaining environment for our guests.

Key Responsibilities:

  • Provide work direction to arcade attendants in the delivery of excellent guest service.
  • Train, counsel, and coach arcade attendants in the performance of job responsibilities.
  • Assist in scheduling to provide maximum efficiency in excellent service delivery.
  • Download scanner data to database and assist in the preparation and evaluation of performance reports.
  • Assist in ordering merchandise and account for all supplies, including tickets.
  • Maintain the clean and safe appearance of the arcade and surrounding areas, upholding Caesars Entertainment standards.

Qualifications:

  • Ability to train and supervise staff.
  • Literate and fluent in English.
  • Excellent guest service skills.
  • Demonstrated leadership abilities.
  • Mechanical aptitude; basic understanding of arcade machines/games.
  • Good communication skills.
  • Ability to handle difficult situations in a courteous and professional manner.
  • Good math skills.
  • Courteous attitude.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  • Acts as a role model to other team members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
  • Adheres to all regulatory, company, and department policies and procedures.

Education and Experience:

  • High school diploma or equivalent is required.
  • Knowledge of Family Fun Center, arcade equipment, and daily operation.

Physical, Mental, and Environmental Demands:

  • Mobility and dexterity to bend, crouch, turn, and reach overhead.
  • Ability to stand or walk for extended periods of time.
  • Ability to respond to visual and verbal cues.
  • Mobility to navigate the arcade area.
  • Ability to lift up to 25 pounds.

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (emergencies, changes in personnel, workload, rush jobs, or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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