Service Support Specialist

4 weeks ago


Peachtree City, Georgia, United States ASSA ABLOY Full time
Job Summary:

The Service Support Specialist is a key role within the ASSA ABLOY Entrance Systems team, responsible for ensuring customer satisfaction and company profitability through effective aftermarket service management. This position involves coordinating with customers to determine their needs, utilizing project design paperwork to identify part numbers and sizes, and developing and sending price quotes to customers. Additionally, the Service Support Specialist will assist with obtaining quotes from suppliers, generate sales orders, and provide documentation to the supply chain for procurement of materials.

Key Responsibilities:

• Coordinate with customers to determine their needs and requirements
• Utilize project design paperwork to identify part numbers, sizes, and styles
• Develop and send price quotes to customers
• Obtain purchase orders from customers
• Assist with obtaining quotes from suppliers as necessary
• Generate sales orders creating demand in the ERP system
• Provide documentation to supply chain for procurement of materials
• Manage aftermarket support for order entry for all products manufactured in the HLAD production unit

Requirements:

• Minimum of a High School Diploma or GED required
• Experience in a technical support and/or aftermarket parts department or related field required
• Strong written and verbal communication skills, organizational skills, and attention to detail
• Demonstrated ability to work with a sense of urgency to complete tasks promptly and accurately
• Possess problem-solving skills and ability to collaborate effectively with others
• Experience with Epicor or other ERP/MRP systems preferred
• Proficiency in Microsoft Office suite is required, specifically Excel
• Experience utilizing modern technology tools and automation for order entry is a plus
• Able to maintain a calm and professional demeanor in a time-critical environment

Work Environment & Physical Demands:

The Service Support Specialist will work in an office environment and require the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, including non-climate controlled warehouse at times. May require stooping, squatting, standing and the ability to lift up to 25lbs. Monday - Friday, 8:00am - 5:00pm with additional hours as required.

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