Service Operations Manager

3 weeks ago


Beverly Hills, California, United States Funke Full time

We are seeking a highly organized and experienced Service Manager to join the Funke team. As a key member of our management team, you will be responsible for executing comprehensive service goals and developing our team members.

Duties and Responsibilities:

  • Work closely with upper management to execute service standards and protocols
  • Lead by example and train service staff to have extensive knowledge of the menu, wine list, and service standards
  • Manage daily dinner service and communicate company initiatives to the team
  • Uphold policies that promote company culture and vision
  • Ensure effective hiring, onboarding, professional development, performance management, and staff retention
  • Balance day-to-day operational and administrative responsibilities
  • Keep track of employees' hours and record payroll data
  • Ensure all end-of-day reporting and cash outs are correctly completed
  • Inventory and order supplies

Requirements:

  • 3+ years of management experience in high-volume hospitality concepts
  • Fine dining experience required
  • Manager ServSafe certified
  • Hands-on approach in leadership and customer service
  • Exceptional service skills and food and beverage knowledge required
  • Aptitude in decision-making and problem-solving
  • Ability to work under pressure
  • Experience with Toast/7Shifts/Paycomm preferred

Working Conditions:

  • Must have open availability and be able to work late nights, holidays, weekends, and long days as necessary
  • Position requires prolonged standing, bending, lifting products and supplies weighing more than 50 pounds, and repetitive hand/wrist motion


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