Service Operations Manager
3 weeks ago
We are seeking a highly organized and experienced Service Manager to join the Funke team. As a key member of our management team, you will be responsible for executing comprehensive service goals and developing our team members.
Duties and Responsibilities:
- Work closely with upper management to execute service standards and protocols
- Lead by example and train service staff to have extensive knowledge of the menu, wine list, and service standards
- Manage daily dinner service and communicate company initiatives to the team
- Uphold policies that promote company culture and vision
- Ensure effective hiring, onboarding, professional development, performance management, and staff retention
- Balance day-to-day operational and administrative responsibilities
- Keep track of employees' hours and record payroll data
- Ensure all end-of-day reporting and cash outs are correctly completed
- Inventory and order supplies
Requirements:
- 3+ years of management experience in high-volume hospitality concepts
- Fine dining experience required
- Manager ServSafe certified
- Hands-on approach in leadership and customer service
- Exceptional service skills and food and beverage knowledge required
- Aptitude in decision-making and problem-solving
- Ability to work under pressure
- Experience with Toast/7Shifts/Paycomm preferred
Working Conditions:
- Must have open availability and be able to work late nights, holidays, weekends, and long days as necessary
- Position requires prolonged standing, bending, lifting products and supplies weighing more than 50 pounds, and repetitive hand/wrist motion
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