Field Service Specialist

4 days ago


Streator, Illinois, United States Federal Signal Full time
Job Summary

We are seeking a highly skilled Field Service Specialist to join our team at Federal Signal Corporation. As a Field Service Specialist, you will be responsible for troubleshooting and performing technical repairs and training at field sites for end users and dealers.

Key Responsibilities
  • Troubleshoot and repair complex electrical, hydraulic, and mechanical systems in the field.
  • Provide effective product support and problem resolution to dealers and customers.
  • Collaborate with Technical Trainers to identify training opportunities and develop training content for dealer technician development.
  • Assist in authorizing warranty claims, administering technical policy, and part returns.
  • Travel up to 40-50% of the time primarily within the US and Canada, with infrequent travel abroad.
Requirements
  • High school diploma or equivalent required; college, technical, or vocational school courses in hydraulics, pneumatics, airflows, electronics, and vacuum systems preferred.
  • 2-5 years of related experience in Field Service Support working with electrical, mechanical, and hydraulic systems.
  • Technical and mechanical ability to repair heavy equipment and trucks in the field.
  • Excellent customer service and troubleshooting skills.
  • Ability to maintain composure in difficult situations.
  • Ability to understand JD Edwards and other software programs.
Benefits

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits, including annual bonus potential, insurance, paid holidays, paid vacation, 401(k) with matching contributions, and tuition reimbursement.



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