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Customer Service Representative
2 months ago
We are seeking a skilled Customer Care Associate to join our team in Shreveport, Louisiana. As a key member of our team, you will be responsible for providing exceptional customer service to policyholders, beneficiaries, agents, and internal customers.
Responsibilities- Provide front-line phone customer service to resolve questions and issues.
- Communicate effectively and professionally with internal and external customers.
- Develop and maintain a solid working knowledge of the insurance industry and products.
- Collaborate with management and team members to address service issues and concerns.
- Meet service standards and ensure customer satisfaction.
- 1 year experience in an office environment.
- 1 year experience using a computer with Microsoft Windows PC applications.
- 6 Months of Work from home environment.
- High school diploma or GED.
We offer a competitive salary of $15.50/hr, medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
New hire must have a working device for the 2-Factor Authentication process. Must Pass Drug screen and background check with Education check and employment verification check. Required schedule availability is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time). Shift times may be changed as per client requirements. Overtime may be required based on business requirements.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
