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Global Customer Success Strategist

2 months ago

Atlanta, Georgia, United States StubHub Full time
About the Role

We are seeking a highly skilled and creative Instructional Designer to join our team at StubHub. As a key member of our Global Customer Success team, you will play a pivotal role in shaping employee development and empowering our customer service team with the skills and knowledge to deliver exceptional fan experiences.

Key Responsibilities
  • Conduct needs analyses to identify performance gaps and areas for training development.
  • Partner with subject matter experts to gather, structure, and translate complex information into engaging learning experiences.
  • Design and develop instructional materials, including e-learning modules, simulations, job aids, assessments, videos, and other resources, adhering to adult learning principles.
  • Manage and execute training projects, ensuring timely delivery and alignment with overall goals.
  • Evaluate the effectiveness and retention of training programs using a variety of metrics and recommend changes for improvement.
  • Maintain up-to-date knowledge of instructional design trends and best practices.
Requirements
  • 2+ years of experience in instructional design or a related field.
  • Experience with communications (i.e., memos, newsletters, etc.), graphic design, and authoring tools (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, etc.).
  • Experience with adult learning principles and methodologies.
  • Experience in a fast-paced environment with the ability to prioritize and meet deadlines.
  • Experience designing and developing training programs for customer service or call center environments is preferred.
  • Familiarity with Learning Management Systems (LMS) preferred.
What We Offer
  • A dynamic and collaborative work environment.
  • A comprehensive benefits package, including 401k and premium Health, Vision, and Dental Insurance options.
  • Opportunities for professional growth and development.
  • A competitive compensation package.