Business Solutions Implementation Account Manager
1 week ago
The Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of cases sold by Top Brokers and implemented by the Top Broker Implementation Team.
This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks throughout the process.
Responsibilities:
- Communicate effectively with internal and external contacts
- Meet deadlines and manage time effectively
- Maintain autonomy while working on projects and duties
- Review enrollment, payment history, and billing invoices to support brokers and customers
- Manage workflow of tasks received via Implementation Team shared email box
- Provide support to internal departments regarding group inquiries
- Assist with client projects
Performance Outcomes:
- Administrative Account Management
- Customer Support
Requirements:
- High school diploma (GED equivalent), required
- College degree or industry experience, preferred
- 1-3 years prior experience working in customer service, preferred
- Excellent written and verbal communication
- Excellent listening skills
- Adaptable and organized with ability to build rapport with customers
- Able to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency
Additional Information:
Location:
PPLSI
Time Type:
Full time
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Boise, Idaho, United States PPLSI Full timeJob Summary:Under direct supervision, the Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of the cases sold by Top Brokers and cases implemented by the Top Broker Implementation Team.This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks...
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Boise, Idaho, United States PPLSI Full timeJob Summary:As a Business Solutions Implementation Account Manager, you will play a critical role in the ongoing management and maintenance of cases sold by Top Brokers and implemented by the Top Broker Implementation Team. This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks throughout the...
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Boise, Idaho, United States PPLSI Full timeJob DescriptionThe Business Solutions Implementation Account Manager plays a pivotal role in the ongoing management and maintenance of cases sold by Top Brokers and implemented by the Top Broker Implementation Team. This position is accountable for ensuring broker, associate, and customer satisfaction, as well as the quality execution of stated tasks...
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