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Business Solutions Implementation Account Manager

1 month ago

Boise, Idaho, United States PPLSI Full time
Job Summary:

The Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of cases sold by Top Brokers and implemented by the Top Broker Implementation Team.

This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks throughout the process.


Responsibilities:
  • Communicate effectively with internal and external contacts
  • Meet deadlines and manage time effectively
  • Maintain autonomy while working on projects and duties
  • Review enrollment, payment history, and billing invoices to support brokers and customers
  • Manage workflow of tasks received via Implementation Team shared email box
  • Provide support to internal departments regarding group inquiries
  • Assist with client projects

Performance Outcomes:
  • Administrative Account Management
  • Customer Support

Requirements:
  • High school diploma (GED equivalent), required
  • College degree or industry experience, preferred
  • 1-3 years prior experience working in customer service, preferred
  • Excellent written and verbal communication
  • Excellent listening skills
  • Adaptable and organized with ability to build rapport with customers
  • Able to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency

Additional Information:

Location:
PPLSI

Time Type:
Full time