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Customer Service Representative Denver, CO
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team in Denver, CO. As a key liaison between our customers and our company, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities- Develop and maintain customer relationships by handling different operative responsibilities.
- Process, monitor, and follow up on customer purchasing orders.
- Ensure effective service and administrative support to customers by providing material delivery information and following up on order status.
- Provide information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication.
- Create invoices and corrections, if necessary, as well as returns of material.
- Schedule visits to the showroom, lead material views, and reserve specific material.
- Solve customer issues from order to delivery and maintain customer account receivables.
- Provide customer support over the phone, face-to-face, and via email.
- Perform analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.
- Manage and maintain the showroom, including ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Log and attend to daily visitors and events, recording each visitor/event into Salesforce.
- Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, and highlighting any possible stock issues that may arise.
- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.
You will join a company with an international mindset and presence in 100+ countries, with an amazing growth story, sustained by an extraordinary innovation with products such as Silestone, Dekton, and Sensa by Cosentino. You will have the opportunity to demonstrate your great sales set skills and grow your career in a challenging project.
About CosentinoCosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
