Consumer Assistance Coordinator
1 month ago
Customer Service Associate (Full-Time or Part-Time)
Job Category: Customer Service Requisition Number: CUSTO01233
Job Overview
As a vital member of our team, the Customer Service Associate will provide support to fellow homebrewers through various communication channels. This role offers the chance to address inquiries, resolve issues, and recommend products, all while fostering a passion for brewing.
Key Responsibilities:
- Acting as the primary point of contact for customers through phone, email, and LiveChat.
- Utilizing expertise in our product catalog and technology to assist customers in finding suitable items.
- Offering brewing guidance, suggestions, and comprehensive knowledge to enhance customer experience.
- Upholding customer trust by ensuring confidentiality of information.
- Providing assistance in warehouse fulfillment tasks as necessary.
- Performing additional duties as assigned.
Qualifications:
- High school diploma or GED required.
- Preferred: Associate's/Bachelor's degree, along with BJCP or Cicerone certification.
- At least one year of relevant experience or training in brewing or winemaking is preferred.
- Familiarity with basic formulas and standard measurements related to brewing.
- Ability to work with data and perform basic calculations.
- Proficient in using computers and phone systems in a professional environment.
Equal Opportunity Employer:
Northern Brewer is committed to diversity and inclusion. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law.
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