Funeral Service Representative

3 weeks ago


Orchard Park, New York, United States Carriage Services Full time

**Job Summary:**

We are seeking a highly skilled and compassionate Ambassador to join our team at Carriage Services. As an Ambassador, you will play a crucial role in ensuring that our client families and their guests have a premier experience during the funeral and memorialization process.

**Responsibilities:

  • Serve as an ambassador of the business in the community to build trust and loyalty.
  • Greet and direct client families and their guests at the funeral home.
  • Escort client families and their guests to the correct chapel or parlor in which services are being held.
  • Direct visitors to guest book and distribute memorialization materials as needed.
  • Answer questions and assist with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
  • Represent the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.

**Requirements:**

  • High School Diploma or equivalent.
  • Demonstrated willingness to participate in growing market share through personal community involvement.
  • Ability to communicate effectively with internal and external customers.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.

**Work Environment:

The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.



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