Receptionist I

2 weeks ago

Cheyenne, Wyoming, United States Little America Hotel Full time
Join a dynamic and inclusive team at a leading hotel and resort.

Employee Benefits and Perk Package:
  • Opportunities for cross-training and career advancement
  • Comprehensive Medical, Dental, & Vision Insurance (for full-time employees)
  • Health & Flexible Savings Accounts (for full-time employees)
  • 401K plan with a 6% employer match
  • Life Insurance coverage (for full-time employees)
  • Long-term Disability benefits (for full-time employees)
  • Generous paid time off, accumulating up to 128 hours after 90 days of full-time employment
  • Employee Discounts on various services and amenities
  • Tuition Reimbursement for educational pursuits (for full-time employees)
  • Support for educational advancement (for full-time employees)
POSITION: Front Desk Agent I

DEPARTMENT: Rooms

REPORTS TO: Front Desk Manager and Guest Experience Manager

COMPENSATION: $14/hr

The Front Desk Agent is responsible for delivering exceptional service during guest registration and providing information to all visitors. As the first point of contact, the Front Desk Agent plays a crucial role in shaping guests' initial impressions of the establishment. This role is diverse, engaging, and offers flexible working hours while allowing interaction with a variety of individuals.

Given the nature of the hospitality industry, availability for all shifts, including weekends and holidays, is essential.

Physical Requirements:

Position involves exerting up to 20 pounds of force occasionally and up to 10 pounds frequently to lift, carry, push, pull, or otherwise move objects. Standing for extended periods, up to six hours, is required.

Key Responsibilities:

  1. Greet, check-in/check-out, and guide guests upon arrival.
  2. Review and prepare for all incoming guests.
  3. Assist guests with inquiries, requests, and reservations.
  4. Complete shift checklists and necessary reports in a timely manner.
  5. Monitor guest accounts and room availability.
  6. Anticipate guest needs and provide options to exceed expectations.
  7. Maintain a professional demeanor in appearance and conduct.
  8. Follow hotel and departmental policies and procedures.
  9. Answer phone calls promptly and return messages within the same day.
  10. Communicate essential information to department heads effectively.
  11. Utilize Microsoft Outlook, Word, and other software proficiently. Familiarity with Opera account management system is essential.
  12. Conduct all sales interactions with professionalism, adhering to established standards.
General Duties:
  1. Participate in departmental meetings.
  2. Implement process improvements and best practices.
  3. Adhere to standards of conduct, dress, hygiene, and appearance.
  4. Maintain confidentiality and uphold ethical standards.
  5. Perform additional tasks as assigned by the Front Office Manager.
Competencies & Skills

Essential:
  • Accountability
  • Integrity
  • Positive Attitude
  • Exceptional Customer Service and Communication Skills
Desirable:
  • Adaptability
  • Strategic Thinking
  • Commitment to Learning and Development
  • Team Collaboration
Personality Traits

Essential:
  • Confidence
  • Self-Motivated
  • Strong Organizational Skills
  • Friendly and Outgoing
Desirable:
  • Creativity
  • Sense of Humor
  • High Energy
Knowledge & Language Skills

Essential:
  • Strong communication skills (both verbal and written).
  • Intermediate to advanced computer skills.
  • Basic understanding of hotel operations.
Desirable:
  • Basic knowledge of OPERA /PMS systems.
  • Proficiency in additional languages.
Education & Experience
  • High School Diploma or equivalent.
  • Experience with cash handling.
  • Background in hospitality or customer service.

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