Helpdesk Support Specialist

2 weeks ago


Chula Vista, California, United States Canvas Worldwide Full time
Helpdesk Support Analyst

The RoleCanvas Worldwide is seeking a skilled Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). As a Helpdesk Support Analyst, you will be responsible for providing first-level support for our endpoints, account maintenance, and cloud services.

Key Responsibilities:
  • Monitor and respond to technical requests via Zendesk ticket queue and Teams support channel.
  • Endpoint device creation, testing, and deployment.
  • Ensure proper SLA response times and security standards, escalating as needed.
  • Create and maintain knowledgebase articles on solutions, processes, and workflow.
  • Assist in preparing and enforcing logging and reporting procedures for end-user computing and inventory.
  • Onboarding and Offboarding for accounts and equipment, providing assistance and walkthroughs for new associates.
  • Help identify systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues.
  • Ability to lift and transport computers and devices for setup and shipping.
  • Off-hours and emergency support.
Qualifications:
  • At least two years of experience in a comparable position.
  • Strong communication skills, written and verbal, providing reliable support for associates.
  • Strong familiarity with MS Office 365, SharePoint, Intune, Azure, AdobeAV, Videoconference systems, and presentation support a plus.
  • Understanding of cloud computing services, including Microsoft, Google, and AWS.
  • $70,000 - $70,000 a year salary.


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