IT Support Specialist: Delivering Exceptional Service

5 days ago


Grand Rapids, Michigan, United States Cornerstone University Full time

Job Summary

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We are seeking an IT Support Specialist to join our team at Cornerstone University. This role is responsible for providing top-notch technical support to our students, faculty, and staff. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to communicate complex technical information in a clear and concise manner.

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About the Role

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  • Provide timely incident resolution while maintaining a high level of service quality">
  • Serve as an escalation point for the Technology Support Team">
  • Develop and deliver training programs for student IT workers">
  • Maintain consistent communication with team members">
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Responsibilities

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  • Staff the Technology Support Helpdesk during scheduled shifts and assist during peak times">
  • Primary content manager of IT's intranet page">
  • Responsible for organization and storage of end-user device inventory">
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Requirements

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  • Bachelor's degree and/or 2-3 years of related experience">
  • A+, Network+, MCP, MCITP, and Helpdesk Institute certification">
  • Advanced knowledge of PC/laptop hardware concepts and intermediate to advanced knowledge of MS Office software">
  • Excellent organizational, communications, and interpersonal skills">
  • Ability to function in a fast-paced, multi-tasking role within a team environment">
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Salary and Benefits

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  • Salary: $17 to $19 per hour, commensurate with education and experience">
  • Full benefit package including health plans, disability coverage, and retirement">
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Essential Qualifications

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  • A personal relationship with Jesus Christ and an active Christian commitment">
  • A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university's doctrinal statement, 'The Cornerstone Confession.'">
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Work Environment

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Candidates must be able to work in a dynamic and fast-paced environment with minimal supervision. We offer a full-time position with a competitive salary and benefits package.



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