IT Support Specialist: Delivering Exceptional Service
5 days ago
Job Summary
">We are seeking an IT Support Specialist to join our team at Cornerstone University. This role is responsible for providing top-notch technical support to our students, faculty, and staff. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to communicate complex technical information in a clear and concise manner.
">About the Role
">- Provide timely incident resolution while maintaining a high level of service quality">
- Serve as an escalation point for the Technology Support Team">
- Develop and deliver training programs for student IT workers">
- Maintain consistent communication with team members">
Responsibilities
">- Staff the Technology Support Helpdesk during scheduled shifts and assist during peak times">
- Primary content manager of IT's intranet page">
- Responsible for organization and storage of end-user device inventory">
Requirements
">- Bachelor's degree and/or 2-3 years of related experience">
- A+, Network+, MCP, MCITP, and Helpdesk Institute certification">
- Advanced knowledge of PC/laptop hardware concepts and intermediate to advanced knowledge of MS Office software">
- Excellent organizational, communications, and interpersonal skills">
- Ability to function in a fast-paced, multi-tasking role within a team environment">
Salary and Benefits
">- Salary: $17 to $19 per hour, commensurate with education and experience">
- Full benefit package including health plans, disability coverage, and retirement">
Essential Qualifications
">- A personal relationship with Jesus Christ and an active Christian commitment">
- A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university's doctrinal statement, 'The Cornerstone Confession.'">
Work Environment
">Candidates must be able to work in a dynamic and fast-paced environment with minimal supervision. We offer a full-time position with a competitive salary and benefits package.
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