Helpdesk Support Specialist

4 days ago


Grand Rapids, Michigan, United States Meijer Full time

We offer a competitive salary of $60,000 - $80,000 per year.

As a Helpdesk Support Specialist at Meijer, you will play a crucial role in providing top-notch support to our IT users. With a strong focus on customer service, technical expertise, and timeliness, you will be the first point of contact for defined problems, escalating trouble tickets as necessary to higher-level staff.

The ideal candidate will have excellent interpersonal skills, telephone etiquette, and the ability to use customer service standards and follow guidelines. A thorough understanding of the trouble ticket process is also essential.

You will be responsible for:

  • Providing accurate and creative solutions to user problems of moderate nature to ensure user productivity.
  • Enhancing and developing quality support methods and communication skills through coaching feedback and other developmental approaches.
  • Assisting in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.

In return, you can expect a rewarding career with opportunities for growth and development. Our benefits package includes weekly pay, scheduling flexibility, paid parental leave, paid education assistance, team member discount, and development programs for advancement and career growth.

Our vision at Meijer is to serve people and communities, and we are looking for talented individuals who share this passion. If you are motivated, enthusiastic, and dedicated to delivering exceptional results, we encourage you to apply for this exciting opportunity.



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