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Lead Analyst, Pharmacy Operations Insights
2 months ago
At CVS Health, we are committed to a singular mission: to bring our heart to every moment of your health. This mission drives our dedication to providing enhanced, human-centered healthcare in a rapidly evolving landscape. Our core values, encapsulated in our Heart At Work BehaviorsTM, empower every employee to play a vital role in transforming our culture and enhancing our capacity to innovate and deliver personalized, convenient, and affordable healthcare solutions.
THIS POSITION OFFERS A HYBRID WORK ENVIRONMENT
If you are enthusiastic about making a significant impact in the healthcare sector, tackling intricate challenges, and leveraging data and technology to assist patients in achieving better health outcomes, we invite you to consider joining the Pharmacy Operations Professional Standards Insights team at CVS Health.
The Senior Analyst for Pharmacy Operations, Professional Standards - Insights will play a pivotal role in supporting our comprehensive professional practice and regulatory compliance initiatives within both front store and pharmacy settings. This position will involve collaboration with various cross-functional teams, including Operations, Analytics & Behavior Change (A&BC), Compliance, Legal, HR Shared Services, and Regulatory units, to ensure compliance and assist in the development and implementation of these programs along with their rollout strategies.
Key Responsibilities Include:
- Providing analytical support to enhance our strategic initiatives aimed at identifying and addressing compliance insights while improving field and store practices.
- Translating complex analyses and extensive datasets into actionable insights for field and senior leadership teams.
- Offering comprehensive support for the Operational Insights (OpI) program, an initiative focused on promoting compliance best practices within the field and stores, including conducting quality checks for results and regular updates.
- Facilitating operational communications and serving as a program liaison with key stakeholders, including corporate and field colleagues.
- Streamlining work processes to promote simplicity and efficiency while remaining adaptable to new projects and priorities.
- Supporting Retail Operations and Professional Standards by providing collaborative thought partnership to ensure our efforts yield the desired outcomes and behaviors.
- A minimum of 2 years of hands-on experience in data analytics, with proficiency in quantitative analytics tools (SQL, SAS, R, Python, etc.).
- Intermediate proficiency in Microsoft Windows applications (PowerPoint, Word, Excel).
- Experience in retail analytics, demonstrating a history of delivering insights and driving business impact.
- Proven ability to work independently and effectively identify and resolve issues.
- Capability to comprehend complex problems, identify root causes, and maintain a goal-oriented approach in a dynamic environment.
- A self-starter and team player, able to advocate for stores and field leadership.
- Ability to manage multiple projects simultaneously.
- Bachelor's degree in a quantitative field or a concentration in data analytics.
- Experience in presenting analytical findings to diverse audiences.
- Ability to clearly communicate complex analytical results to non-analytical peers and internal stakeholders.
- Advanced proficiency in Microsoft Windows applications (PowerPoint, Word, Excel).
- High proficiency in SQL, SAS, Teradata, and Microsoft Excel/PowerPoint for data extraction, manipulation, analysis, and effective communication (storytelling with data).
- Strong interpersonal and communication skills, with the ability to engage and influence at all organizational levels (Senior Management, Field Management, Customer Support Center).
- Experience in retail pharmacy or equivalent retail experience (in a corporate office or field setting).
Bachelor's degree or equivalent work experience.
Compensation and Benefits:
The typical pay range for this role is between $46,000 and $122,400 annually. This range represents the base hourly rate or base annual salary for all positions within this job grade. Actual salary offers will depend on various factors, including experience, education, geography, and other relevant considerations. This position is also eligible for a bonus, commission, or short-term incentive program in addition to the base pay range.
Alongside competitive compensation, CVS Health offers a comprehensive benefits package that includes medical, dental, and vision coverage. Eligible employees can participate in the Company's 401(k) retirement savings plan and an Employee Stock Purchase Plan. Additional benefits include fully-paid term life insurance, short-term and long-term disability coverage, well-being programs, education assistance, free development courses, and employee discounts. Paid Time Off (PTO) and paid holidays are also provided in accordance with state laws and company policies.
