Family Shelter Operations Manager
7 days ago
We are seeking an experienced professional to lead our Congregate Program as a Family Shelter Operations Manager. This is an excellent opportunity for a dedicated individual to make a meaningful impact in the lives of families experiencing homelessness.
Key Responsibilities- Leadership and Administration
- Recruit, hire, onboard/train, supervise, support, and evaluate direct reports to ensure top talent and alignment with our values.
- Develop and implement procedures for smooth program operations, residence maintenance, and equipment management.
- Ensure supply inventory, tracking, and monitoring, and congregates are stocked.
- Conduct regular supervision with staff to develop best practices and provide accountability for service delivery.
- Oversee program staff activities to ensure compliance with policies, procedures, and regulatory requirements.
- Participate in training programs to improve staff skills and performance.
- Develop innovative programming using a trauma-informed model to meet family needs.
- Maintain an environment that fosters communication, collaboration, and consistency.
- Plan and lead team meetings, house staff meetings, and provide written communications to ensure staff remain updated on protocol.
- Address identified areas of concern with clients and develop plans to assist families in engaging with our policies and procedures.
- Review incident reports, shift logs, and other reports to determine systemic or operational concerns and take appropriate steps to address them.
- Ensure consistency in programming and policies across all Congregate programs.
- Manage On-Call schedule rotation and cell phones.
- Provide statistical and programmatic information needed by our leadership team.
- Provide monthly reports on Congregate operations and client successes.
- Interface with our Program Coordinator and Strategy and Projects Manager to track agency compliance with required documentation and data collection efforts.
- Ensure open and positive communication allows staff and families to feel safe in their environment.
- Review and monitor the Communication Log to ensure compliance with our policies and procedures.
- Communicate verbally and through written communication, memos, emails, and log documentation with peers, supervisors, and other team members.
- Ensure a cohesive and consistent approach to working with families in Congregate.
- Triage emergency client issues and lead the creation and implementation of action plans for clients with behavior issues.
- Provide conflict resolution between clients.
- Lead intensive Case Management review of Congregate clients.
Estimated Salary: $60,000 - $80,000 per year based on experience.
Hildebrand offers a competitive salary and benefits package to successful candidates.
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