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Adult Services Associate

2 months ago

Naperville, Illinois, United States Naperville Public Library Full time
Job Description

Job Summary:

The Adult Services Associate provides reference and Readers' Advisory services, technology assistance, and supports staff in managing collections and conducting programs. This role promotes Library resources, programs, and services, and requires strong tech skills to assist with technology classes.

Responsibilities:
  • Assists customers with a broad spectrum of resources, including print, electronic, and digital online resources.
  • Provides training and guidance to customers and staff, offering support one-on-one and occasionally with groups in classroom settings.
  • Uses relevant computer software to access information, answer questions, and perform daily tasks.
  • Stays current with adult and teen literature, relevant technology, and library trends, providing reference and Reader's Advisory assistance to customers.
  • Assists and occasionally leads presentations of library programs.
  • Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
  • May process, track, and report Interlibrary Loan (ILL) requests, and serve as contact person for ILL services.
  • Collaborates with Marketing and IT to add content and promote services relevant to teen services on the library website and associated social networking sites.
  • Assists Librarians with collection management, selecting and evaluating materials for replacement, repair, or withdrawal from the library collection.
  • Prepares reports and statistics for review as requested.
  • Assists in conducting library tours and other outreach activities as required, representing the library at community events.
  • May oversee volunteers.
  • Troubleshoots and resolves minor computer hardware and software problems.
  • Attends professional development opportunities.
  • Performs other related duties and special projects as assigned.
Requirements:
  • Strong technology skills to assist with technology classes for customers and staff training.
  • Familiarity with current operating systems, Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), and cloud storage (including Google Drive, Dropbox, OneDrive).
  • Ability to effectively provide reference assistance and instruction services.
  • Demonstrates strong verbal and written communication skills, ability to successfully lead programs and give presentations.
  • Strong interpersonal skills, working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
  • Uses problem-solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.
  • Service-oriented with the ability to establish and maintain effective relationships with staff and the public.
  • Successfully supports and/or collaborates on projects and programs with staff members.
  • Takes responsibility for consistent completion and follow-up on all tasks.
  • Responsive to change and demonstrates adaptability.
  • Maintains a positive approach while doing daily tasks and when faced with adversity.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.
Education/Experience/Qualifications:
  • Bachelor's degree from a four-year college or university, or minimum 5 years related experience and/or training, or equivalent combination of education and experience.
  • Bilingual proficiency a plus.