Food and Beverage Server

4 weeks ago


Manchester Center, Vermont, United States Kimpton Hotel Full time
Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Server to join our team at Kimpton Hotel. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide quality customer service by demonstrating excellent knowledge of our menu items and beverage offerings.
  • Serve food and beverages to guests in a timely, courteous, and efficient manner.
  • Act as an advocate for the restaurant, creating personal experiences for our guests and developing relationships that encourage repeat business.
  • Support your team members by providing assistance and maintaining a clean, safe, and organized work environment.
  • Receive and process guest orders accurately and efficiently, using our POS system.
  • Prepare and serve meal accompaniments, such as bread and condiments.
  • Learn and maintain product knowledge of our menu, wine, and beverage offerings.
  • Ensure guest satisfaction by addressing any complaints or concerns in a professional and timely manner.
  • Perform sidework, including opening bottled wine and performing setup and breakdown of various stations.
  • Assist with setting and bussing tables, taking to-go orders, and answering phones as needed.
Requirements
  • 1 year of experience in a similar or supportive role is preferred.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn our restaurant POS system is required.
  • Excellent communication and presentation skills.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible with the ability to take initiative.
What We Offer

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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