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Multi-Unit Operations Manager
1 month ago
Job Summary
The Multi-Unit Manager is a key leadership role responsible for overseeing the operations of multiple Papa Murphy's stores. This individual will be responsible for ensuring the efficient and cost-effective operation of assigned stores, including profitability, employee relations, marketing, and minimizing waste.
Key Responsibilities
- Oversight of store operations, including profitability, employee relations, marketing, and minimizing waste
- Inspection of prep areas, equipment, and utensils to ensure sanitary standards are met
- Review and confirmation of reports prepared by Store Managers to track metrics
- Coordination with Store Managers to promote efficiency of operations and maintain fair and consistent treatment of team members
- Assistance at the front of the house as needed, including making pizzas and ensuring pizza assembly times are maintained
- Monitoring of cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, and justifying all cash variances
- Holding Store Managers accountable for tracking and reconciling promotion coupons and gift certificates
- Ensuring Store Managers prepare and post weekly schedules for store personnel
- Approving work schedules for Store Managers
- Improving operational levels within stores using QSC Reports
- Communicating status of stores to Supervisor on a consistent basis
- Holding Store Managers accountable for recruitment, training, and retention
- Evaluating work performance of Store Managers and conducting performance evaluations
- Ensuring all stores comply with federal, state, and local labor laws
- Monitoring and managing Market Force and InMoment feedback
- Participating in sales building plans and local store marketing activities
- Maintaining a professional appearance and complying with Papa Murphy's grooming standards
Requirements
- High school diploma or general education degree (GED) required
- 2 years operations experience as a manager in a Papa Murphy's or similar store
- Prefer multi-unit management experience
- ServSafe Certification required
- Ability to supervise multiple Store Managers or Assistant Managers
- Ability to communicate effectively both verbally and in writing
- Excellent customer service skills and ability to manage difficult customer situations
- Basic computer skills, including MS Word, Excel, Outlook, and POS
- Basic reading and math skills, including weights and measurements
- Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations
Other Requirements
- Ability to travel for business purposes
- Ability to complete all required reports on a timely basis
- Ability to maintain prompt regular attendance
- Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms
- Occasionally required to bend and stoop; kneel or crouch
- Must be able to lift and/or move up to 30 pounds