Technical Support Specialist
3 weeks ago
Supermicro is seeking a highly skilled Technical Support Associate to join our Global Service network. As a key member of our team, you will play a vital role in providing exceptional technical support to our customers.
The ideal candidate will have a strong understanding of x86 architecture, server management tools, and operating systems (Linux or Windows). You will be responsible for troubleshooting hardware and software issues, escalating complex cases, and collaborating with engineers, account managers, and developers.
We are committed to delivering outstanding service excellence and ensuring customer satisfaction. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide technical support via phone, email, or web
- Troubleshoot hardware and software issues
- Evaluate requirements and root cause of technical issues
- Escalate complex cases as necessary
- Collaborate with cross-functional teams
- Meet deadlines and achieve SLA/KPI targets
Requirements:
- Degree in Computer Science, IT, or related field
- Knowledge of server management tools (IPMI) and command line tools
- Familiarity with Linux or Windows operating systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary range: $66,560 - $90,000
- A comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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