Automotive Service Representative

2 days ago

Keene, New Hampshire, United States Monro Muffler Brake Full time
About Monro Muffler Brake

Monro Muffler Brake is a leader in the automotive maintenance and repair services industry. We are the country's top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.

The Role

The Guest Care Specialist role is a full-time or part-time position based on the needs of the business. As a key holder for the store, you will serve as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it. Your primary responsibility will be to provide a superior Guest Care experience and assist in driving sales of automotive repair services and tires.

Responsibilities
  • Successfully complete Monro's training program to enable you to execute the Monro selling process.
  • Be the first point of contact for guests on the phone and in the store, engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work Days, Evenings, Weekends, Holidays.
Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Profile Summary

Possess a strong focus on providing excellent guest service. Must be able to communicate clearly and professionally, both verbally and in writing. Must be able to develop a good understanding of the products or services being offered to guests. Possess basic sales skills. Must be able to think critically and find effective solutions to address guest concerns or resolve issues. Able to effectively manage time and can handle multiple priorities or various tasks at one time. Able to collaborate with others, work well with teammates, provide support when needed.

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