Creative Arts Team Member

3 weeks ago


Rapid City, South Dakota, United States Michaels Arts and Crafts Full time
Job Overview

Fulfill your passion for arts and crafts as a Seasonal Retail Customer Service Team Member at Michaels. Join our dynamic team and provide exceptional customer experiences, ensuring every guest leaves with a smile.

About Michaels

As the leading creative destination in North America, Michaels operates over 1,300 stores across 49 states and Canada, offering a wide range of arts and crafts supplies. With a commitment to fueling creativity, we empower makers of all levels to explore their imagination and bring their ideas to life.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Retail Customer Service Team Member. As a key member of our sales floor team, you will be responsible for delivering excellent customer service, maintaining a visually appealing store environment, and supporting our omnichannel processes.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales Floor Support: Maintain a well-organized and visually appealing store environment, including merchandise recovery, restocking, and planogram implementation.
  • Omnichannel Support: Assist customers with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes, ensuring seamless integration between online and offline channels.
  • Merchandise Recovery: Participate in truck unloading, stocking, and maintenance tasks to ensure accurate inventory levels and visual merchandising standards.
Requirements and Qualifications

To be successful in this role, you should possess:

  • Retail and Customer Service Experience: Previous experience in retail or customer-facing roles is preferred.
  • Physical Demands: Ability to remain standing for extended periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
Benefits and Perks

As a Seasonal Retail Customer Service Team Member at Michaels, you can expect:

  • Competitive Hourly Rate: $15-$18 per hour, depending on location and experience.
  • Opportunities for Growth: Develop new skills, take on additional responsibilities, and advance your career within our organization.
  • Benefits Package: Health insurance, paid time off, tuition assistance, employee discounts, and more.

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