Creative Retail Associate

1 day ago


Rapid City, South Dakota, United States Michaels Stores Full time

About the Role:

We are seeking a talented and enthusiastic team member to join our store team in RAPID CITY, SD as a Creative Retail Associate.

Responsibilities:

  • Provide exceptional customer service by assisting customers in finding products and providing solutions to their needs.
  • Create a seamless checkout experience by executing cash handling procedures efficiently.
  • Educate customers on our Rewards program and Private Label Credit Cards, and complete enrollments as required.
  • Engage customers on the benefits of our Voice of Customer (VOC) survey and other company initiatives.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unload, stocking, and planogram (POGs) processes to ensure a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance tasks, including the merchandise return/go back process and general store recovery.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPS) and Company protocols.
  • Interact with colleagues in a respectful and positive manner, even in challenging situations.
  • Cross-trained in Custom Framing sales and production.

Requirements:

  • Retail and/or customer service experience preferred.

Physical Demands:

  • Ability to stand for extended periods.
  • Capacity to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves using ladders or similar equipment.

Work Environment:

  • A public retail store setting where you will provide excellent customer service; all public areas are climate-controlled; some stock rooms may not be climate-controlled; occasional outdoor work for retrieving shopping carts or unloading trucks.

Compensation: $15-$18 per hour



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