Quality Assurance Manager

2 weeks ago

Arlington, Virginia, United States BrightSpring Health Services Full time

Job Summary

The Quality Assurance Manager position at BrightSpring Health Services is a critical role that ensures compliance with State, Federal, and company requirements. This position provides leadership oversight to operations in meeting their goals and ensuring safety and satisfaction for individuals supported.

Key Responsibilities

  • Maintain knowledge of operations' regulatory, accreditation, and company requirements.
  • Implement and monitor operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
  • Conduct operation reviews, including site reviews, record reviews, and review of other quality monitoring and improvement activities.
  • Complete documentation of operational review activities thoroughly and timely.
  • Prepare detailed summary reports of quality assurance findings related to operational reviews.
  • May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
  • Serve as record keeper for all State/Federal Survey documentation, coordinates/implements corrective action as necessary, and ensures company reporting requirements are met.
  • Work with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
  • Serve as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements.
  • Develop and implement internal quality practices under the direction of the Executive Director.
  • Provide recommendations to leadership about needed actions to improve quality.
  • Communicate effectively with management and staff, using good judgment and diplomacy.
  • Provide reports to operation leadership regarding the status of program performance.
  • Provide input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
  • Review satisfaction survey data regularly, identifies trends, and makes recommendations as indicated for improvement.
  • Coordinate investigations and ensures compliance with deadlines. Conduct investigations (as assigned) and completes investigation reports consistent with company guidelines.
  • Oversee the Critical Incident Reporting and Mortality Review processes.
  • Serve as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned.
  • Serve as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
  • Maintain certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
  • Supervise entry-level QA position, if applicable.
  • Perform other duties as assigned.
  • Travel Required within designated service sites.

Qualifications

  • Bachelor's Degree* in human services or related experience and minimum of 2 years working with foster care families and children.
  • Valid Driver's license in good standing with current automobile insurance.
  • Two years case management and supervisory experience preferred.
  • Knowledge and experience with quality assurance systems, quality control, and/or performance monitoring within a residential services field preferred.
  • Familiar with applicable federal, state, and local laws and regulations.
  • Accustomed to complex, fast-paced, and confidential work environment.
  • Excellent written and verbal communication skills.
  • Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
  • Ability to work flexible hours.

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