Customer Service Representative

2 weeks ago


Rego Park, New York, United States Mariel Dominguez - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Mariel Dominguez State Farm Agency, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business growth.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Excellent communication and interpersonal skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Proactive problem-solving skills to address customer concerns and resolve issues efficiently.
  • Interest in marketing insurance products and services based on customer needs.
  • Ability to work in a team environment and contribute to the growth and success of the agency.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and opportunities for growth and development.


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